Terms of Service

Welcome to KnoxCall. These Terms of Service ("Terms") govern your access to and use of KnoxCall's API credential proxy and security services (the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Definitions

For purposes of these Terms:

• "Service" refers to the KnoxCall API credential proxy platform, including all features, tools, and services provided.
• "User," "You," or "Your" refers to the individual or entity that has registered for and uses the Service.
• "We," "Us," or "Our" refers to KnoxCall and its affiliates.
• "Content" refers to any data, credentials, logs, configurations, or other information transmitted through the Service.
• "Tenant" refers to your organization's isolated environment within the KnoxCall platform.

2. Acceptance of Terms

By creating an account, accessing our website, or using our Service in any manner, you:

• Confirm that you are at least 18 years old
• Have the legal capacity to enter into binding contracts
• Agree to comply with all applicable laws and regulations
• Accept all terms and conditions contained herein

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Create a strong password and keep it confidential
• Notify us immediately of any unauthorized access or security breach

3.2 Account Security

You are responsible for:

• All activities that occur under your account
• Maintaining the security of your login credentials
• All API keys and credentials stored in your Tenant
• Implementing appropriate security measures for your integration

3.3 Account Restrictions

You may not:

• Create multiple accounts to circumvent subscription limits
• Share your account credentials with third parties
• Use another user's account without permission
• Transfer your account to another party without our consent

4. Service Description

4.1 Core Features

KnoxCall provides an API credential proxy service that:

• Securely stores and manages API credentials
• Routes API requests through our secure infrastructure
• Logs and monitors API traffic in real-time
• Provides security alerts and threat detection
• Offers multi-region support and failover capabilities

4.2 Service Availability

We strive to provide 99.99% uptime, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency security updates or patches
• Events beyond our reasonable control (force majeure)
• Infrastructure provider outages or issues

5. Subscription Plans and Billing

5.1 Free Trial

We offer a 7-day free trial for new accounts. No credit card is required to start your trial. After the trial period ends, you must select a paid plan to continue using the Service.

5.2 Subscription Plans

Our subscription plans are billed monthly in advance. Plan features and pricing are available at knoxcall.com/pricing. We reserve the right to modify pricing with 30 days' notice to existing customers.

5.3 Payment Terms

• Payment Processing: All payments are processed securely through Stripe
• Automatic Renewal: Subscriptions automatically renew unless cancelled
• Failed Payments: If payment fails, you have 7 days to update your payment method before service suspension
• Taxes: Prices do not include applicable taxes, which will be added to your invoice

5.4 Refund Policy

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, contact us for a full refund. After 30 days, subscriptions are non-refundable, but you may cancel at any time.

5.5 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service to:

• Securely proxy API requests to third-party services
• Monitor and analyze your API traffic
• Manage and rotate API credentials
• Implement security and compliance controls

6.2 Prohibited Activities

You may not use the Service to:

• Engage in illegal activities or violate any laws
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to attack, disrupt, or compromise third-party services
• Violate the terms of service of third-party APIs you proxy through our Service
• Exceed rate limits or engage in abusive usage patterns
• Resell or redistribute the Service without authorization
• Store or transmit content that infringes intellectual property rights
• Transmit personally identifiable information (PII) without appropriate safeguards

6.3 Enforcement

We reserve the right to investigate suspected violations and take appropriate action, including:

• Warning or suspending your account
• Terminating your account and access to the Service
• Reporting violations to law enforcement authorities
• Taking legal action to protect our rights and interests

7. Data and Privacy

7.1 Your Data

You retain ownership of all data, credentials, and content you submit to the Service. We claim no ownership rights over your data.

7.2 Data Security

We implement industry-standard security measures including:

• AES-256 encryption for stored credentials
• TLS/SSL encryption for data in transit
• Regular security audits and penetration testing
• Multi-factor authentication options
• Zero-trust architecture principles

7.3 Data Processing

By using the Service, you acknowledge that:

• We process your data to provide and improve the Service
• Request logs are retained according to your subscription plan
• We may use aggregated, anonymized data for analytics and improvements
• Your data may be processed in multiple geographic regions

7.4 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Intellectual Property

8.1 Our Rights

The Service, including all software, designs, text, graphics, and other content, is owned by KnoxCall and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or create derivative works of the Service
• Use our trademarks, logos, or branding without permission
• Remove or alter any copyright, trademark, or proprietary notices

8.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

8.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use that feedback without obligation or compensation to you.

9. Third-Party Services

The Service enables you to integrate with third-party APIs and services. You acknowledge that:

• You are responsible for complying with third-party terms of service
• We are not responsible for the availability or functionality of third-party services
• Third-party service interruptions may affect your use of KnoxCall
• You are responsible for obtaining necessary licenses and permissions

10. Warranties and Disclaimers

10.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 No Guarantee

We do not guarantee that:

• The Service will be uninterrupted, secure, or error-free
• Defects will be corrected
• The Service will meet your specific requirements
• Results obtained from using the Service will be accurate or reliable

10.3 Security Disclaimer

While we implement robust security measures, no system is completely secure. You acknowledge that:

• Internet transmissions are never completely secure or error-free
• You use the Service at your own risk
• You are responsible for implementing additional security measures as needed

11. Limitation of Liability

11.1 Damages Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KNOXCALL, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, OR GOODWILL
• SERVICE INTERRUPTION OR SYSTEM FAILURES
• UNAUTHORIZED ACCESS TO YOUR DATA
• ERRORS OR OMISSIONS IN CONTENT

11.2 Liability Cap

OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless KnoxCall, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Content you submit or transmit through the Service

13. Term and Termination

13.1 Term

These Terms remain in effect while you use the Service or maintain an account.

13.2 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through the billing portal
• Contacting our support team to close your account

Termination takes effect at the end of your current billing period. You will not receive a refund for the remaining subscription period.

13.3 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms or our Acceptable Use Policy
• Your payment fails and you don't update your payment method
• We are required to do so by law or court order
• You engage in fraudulent or illegal activities
• Your use poses a security risk to the Service or other users

13.4 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• Your data will be retained for 30 days, then permanently deleted
• You may request a data export within the 30-day period
• Outstanding fees remain due and payable
• Provisions that by their nature should survive will continue in effect

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if changes are material
• Post a notice on our website

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you don't agree to the changes, you must stop using the Service and cancel your account.

15. Compliance and Export Controls

You agree to comply with all applicable laws, including:

• U.S. export control laws and regulations
• International trade sanctions and embargoes
• Data protection and privacy laws (GDPR, CCPA, etc.)
• Industry-specific regulations applicable to your use case

You represent that you are not located in, or a resident of, any country subject to U.S. embargo or designated as a "terrorist supporting" country.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of New Zealand, without regard to conflict of law principles.

16.2 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the New Zealand Dispute Resolution Centre, except that either party may seek injunctive relief in court for intellectual property disputes.

16.3 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative actions.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and KnoxCall regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet/utility failures.

17.6 Notices

Notices to you may be sent to the email address associated with your account. You are responsible for keeping your email address current. Notices to us should be sent to: [email protected]

18. Contact Information

If you have questions about these Terms, please contact us:

• Email: [email protected]
• Legal Inquiries: [email protected]
• Website: knoxcall.com